Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order, or a try-before-you-buy purchase. The cancellation policy explains how you can modify or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you receive recurring deliveries. These are based on the subscription term and frequency you select.
Your payment details are stored securely, and an amount is charged for each delivery unless you choose to pay for everything upfront.

Some subscriptions are automatically renewed at the end of the term. If you do not want to renew a subscription, you can cancel it.

You can cancel or modify your subscription at any time. Order confirmation emails contain links to your orders. You can manage your subscription there. See our return policy for more information about returns and refunds.

Pre-orders
When you purchase a pre-order, you pay for a product that is out of stock or that will soon be available but has not yet been added to inventory. We may not charge a payment, or may charge a partial payment, at checkout, store your payment method, and charge the full or remaining amount at a later date.

You can cancel a partially paid pre-order that has not yet been fulfilled. Once the order has been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our return policy for more information about returns and refunds.

Try before you buy
When you purchase an item to try it first, we authorize your payment method before fulfilling the order. You will have a specified period to decide whether you want to keep the item. Once that period has ended, if you have not returned the item, we will charge the full amount to your payment method.